
The best business book I’ve read in years, this will change the way you approach customer service. I picked up new ideas in every chapter. And my customers and contacts did too (I gave loads of them a copy, because I felt the messages are something everyone should know).
If you want your customers to love you more than they do now – and certainly more than they love the competition – it’s worth a look: www.amazon.co.uk/Disney-Ran-Your-Hospital-Differently/dp/0974386014