Read this: it’s brilliant

11th February 2014

The best business book I’ve read in years, this will change the way you approach customer service. I picked up new ideas in every chapter. And my customers and contacts did too (I gave loads of them a copy, because I felt the messages are something everyone should know).

If you want your customers to love you more than they do now – and certainly more than they love the competition – it’s worth a look:

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