This one’s a life-changer – it might be the technique I use most often…
When faced with a tricky challenge, most people only think of two solutions – fight/flight; now/never; left/right; etc.
But, if you can force yourself to think of three options instead of two, it’s much better:
- You have 50% more choice – three, not two
- Because the third made you think more deeply, that option is often the best
- When you find the third option, you’ll often find the floodgates open. So you quickly can see options four, five and six – again, giving you lots more choice
- It is good for confidence – it’s gone from “there is little I can do” to “there is a lot I can do”
For example, if you are in a meeting with someone and they kick-off at you, you could:
- Fight!
- Flight
- Tell them you feel uncomfortable
- Take a break from the meeting
- Invite a colleague to be an impartial referee
- Apologise
- Agree with them
- Disagree with them
- Arrange another meeting
- And this second meeting could be at their place, our place, or a neutral venue …
- … or could be on the phone/Teams
- You could ask them to slow down, so you can take notes
- Say “sorry – can you repeat that?” (People can feel uncomfortable repeating something stroppy they’ve just said)
- Break their flow by saying “I’m confused”, followed by silence. When they reply “what about?”, you’ve now regained control
When you thought you only had two options (fight/flight) – and that both felt rubbish – that’s stifling.
But once you see you have lots of options, it’s a relatively easy fix. Just choose your favourite(s) and crack on.
So a good rule of thumb: when you think you have no options, assume you have at least three. It is just a question of finding them.
Action Point
Think of an awkward situation. Identify at least three possible solutions to resolve it – more if you can think of them. Then, choose your best option(s) from the list, and crack on.